Information We Collect

When you use our services, we gather different types of information depending on how you interact with our platform. Some data you provide directly, while other information is collected automatically as you navigate our site.

Personal Information You Provide

• Account Information: Name, email address, phone number, and company details when you register
• Payment Data: Billing address and payment method details (processed through secure third-party providers)
• Communication Records: Messages you send us through contact forms or support channels
• Professional Details: Job title, industry sector, and business interests to personalize your experience

Automatically Collected Information

• Usage Data: Pages viewed, features accessed, time spent on platform, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session data, preferences, and analytics information

How We Use Your Information

We use the data we collect for specific purposes that directly support your use of our platform. Everything we do with your information aims to improve your experience or fulfill our legal obligations.

We analyze aggregated usage data to understand which features are most valuable and where we can make improvements. This helps us build better tools for financial analysis and company comparison.

When you reach out for support, we keep records of our conversations to ensure consistent service quality. These records help our team understand your needs and resolve issues more efficiently.

Data Storage and Security

Your information is stored on secure servers located within Vietnam, with backup systems maintained according to industry standards. We implement multiple layers of protection to prevent unauthorized access.

Security Measures We Use

• Encryption of data during transmission using TLS protocols
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to necessary data only
• Secure authentication systems with password requirements
• Monitoring systems to detect unusual activity or potential breaches

While we take reasonable steps to protect your data, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Sharing Your Information

We don't sell your personal data to third parties. Period. However, we do work with certain service providers who help us run our platform effectively.

Service Providers We Work With

These companies process data on our behalf under strict contractual agreements:

• Payment Processors: Handle secure payment transactions and billing
• Cloud Hosting Services: Provide infrastructure for data storage and platform operations
• Analytics Providers: Help us understand how users interact with our platform
• Communication Tools: Enable us to send service emails and notifications

All service providers are required to maintain data security standards and can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by Vietnamese law, court orders, or government requests. This includes responding to lawful requests from authorities investigating potential legal violations.

Your Privacy Rights

Under Vietnamese data protection law (Decree No. 13/2023/ND-CP), you have specific rights regarding your personal information. We're committed to helping you exercise these rights.

How to Exercise Your Rights

Send your request to [email protected] with "Privacy Request" in the subject line. Include your account email and specify which right you want to exercise.

We'll respond within 72 hours for most requests, though complex requests may take up to 30 days. You'll receive confirmation when we've completed your request or an explanation if we can't fulfill it.

If you're unsatisfied with our response, you can file a complaint with the Vietnam Authority for Personal Data Protection and Access under the Ministry of Public Security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how our platform is used. You can control most cookies through your browser settings.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality like login and session management
• Performance Cookies: Help us understand which features are used most and identify technical issues
• Preference Cookies: Remember your settings and choices to personalize your experience

Most browsers allow you to refuse cookies or delete existing ones. However, disabling essential cookies will affect your ability to use certain features of our platform.

International Data Transfers

While we primarily store data within Vietnam, some of our service providers may process information in other countries. When this happens, we ensure appropriate safeguards are in place.

Any international transfers comply with Vietnamese regulations requiring adequate protection levels through standard contractual clauses or other approved mechanisms.

If you access our services from outside Vietnam, your information may be transferred to and processed in Vietnam where our servers are located.

Children's Privacy

Our platform is designed for business professionals and is not intended for individuals under 18 years old. We don't knowingly collect information from children.

If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly. Contact us immediately if you believe a minor has provided us with personal information.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.

The "Last Updated" date at the top shows when this policy was most recently revised. Continuing to use our services after changes take effect means you accept the updated terms.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

Third-Party Links

Our platform may contain links to external websites or services. We're not responsible for the privacy practices of these third parties.

When you click on external links, you're leaving our platform and should review the privacy policies of those sites. This policy applies only to information collected by Synergy Intelli Network.